Subscription FAQs
Managing your active subscription
How do I log in?
Click on the account icon at the top of our website to access your account centre, or click here.
Once you click through, you'll be asked to enter your email address, and then for the code sent to your email/phone number. You'll then be directed to your account.
Can I change my dog's food?
Yes, you can change, add or remove products at any time.
Simply log in to your account, find your subscription and click the "swap" button to change your meal, flavour or food type.
Don't forget
Make changes prior to the day before your order is due to be processed.
Can I add loyalty points to my subscription?
Yes, you can!
Simply log in at least one day before your next order is due to be generated and you can choose to add your loyalty voucher to your next order.
Can I add a discount code to my subscription?
Yes, as long as your discount code is applicable on subscriptions (check the T&Cs to see if it is), then you can!
Simply log in at least one day before your next order is due to be generated and you can add your discount code to your next/future order.
I'm going on holiday when my next order is due, what should I do?
Simply log into our subscription portal where you can postpone or skip an order, or to choose the date of your next order.
To change your order date, to ensure your order is delivered for after you return,
How do I access my Loyalty Points and Vouchers?
To access your loyalty points, log into your subscription account, scroll down on your subscription page, and click on the banner to "see your points"
I need to change my address, what do I do?
If you need to update your address, make sure to change it at least one day prior to the day your subscription is due to be processed.
Simply login to the subscription portal, scroll down to the address (make sure you do this on all your active subscriptions is you have more than 1) and click "edit" to update your address.
How can I update my card details?
If you need to update your card details, make sure to update these at least one day prior to the day your subscription is due to be processed.
Simply login to the subscription portal, scroll down to the billing information (make sure you do this on all your active subscriptions is you have more than 1) and click "edit" to update your card or billing information.
I'm having some difficulty with my subscription, what can I do?
If our FAQs haven't answered your queries, our Customer Service team can help with any issues you might have.
Simply send us an email or call us on 01250 798 298.
We are available 8am-4pm every weekday and aim to get back to you within 24-48 hours.
Signing Up for a Subscription
Do I save money?
Yes, for a limited time only, you'll automatically receive 33% off your first order.
Then you'll get 10% off for life + money off with our loyalty club and offers.
How do I get a subscription?
Simply find the product online that your dog will love (or already is obsessed with!), and on the page you can select how often you want your food and add to basket. You can change this frequency at any time.
Don't forget to add in your dog's favourite treats and supplements!
What food is available on Subscription?
All our food is available on subscription, including Fresh, Cold Pressed, Treats and Supplements.
Can I change my subscription after I sign up?
Yes!
You can change your product, change your delivery dates and order frequencies, add extras, skip and cancel at any time. Just make sure you log in the day before your order is due to be processed.