Frequently Asked Questions

Food

Cold pressed is easy to feed, simply check your dog's weight against our feeding guidelines and measure this out and pop into your dog's bowl.

If you are mixing with raw food, you can feed both at same time as they break down at similar rates.

Always make sure there is fresh water available. 

Take a tray out of the freezer and pop into the fridge the day before you require it and when it's fully defrosted you can serve directly from tray to bowl.

If you are feeding a Premium Complete 70|10|10|10 meal (perfect for new raw feeders or for convenience), you don't need to add anything to the bowl, but if you're feeding our Core 80|10|10 meal (perfect for experienced or DIY raw feeders) we suggest mixing with your own selection of nutrients and minerals.

You can also mix with our cold pressed food as both ranges break down at the same rate in your dogs stomach.

Always make sure there is fresh water available and read our feeding guidelines to ensure you're feeding the correct amount.

Yes you can feed a mixture of both cold pressed at same time as raw as they break down in your dog's stomach at the same rate, reducing the risk of your dog's stomach knotting.

We do not recommending feeding raw food with kibble as it could knot in the dog's stomach.

When switching from other food, we recommend starting gradually by adding a small amount of new food to their current food so that it makes up roughly 25% of the meal.

Increase gradually over the course of 7 days until you've fully swapped.

Always ensure you are feeding the correct amount by checking our raw frozen feeding guide or cold pressed feeding guide.

While many dogs' stomachs can easily learn new tricks, some are a little slower, so we recommend following our switching instructions for a smooth transition period. It will help your dog adjust its digestive enzyme release, alter stomach pH, adapt intestinal microbiome and promote healthy digestion. 

If your dog has loose stool at any stage - reduce the amount of food for 3 days and give their stomach time to stabilise.

Always ensure you are feeding the correct amount by checking our raw frozen feeding guide or cold pressed feeding guide.

Store Cold Pressed in it's bag or box in a dry and cool space, away from any areas of heat, where it is able to breath and never in an air tight container.

Raw Frozen food should be kept in the freezer until you are ready to pop it in the fridge to defrost. It can remain in your fridge for up to 4 days.

Our food is made right here in the UK in our Scottish factories which have approval for making pet food.

It's easy to feed, dry dog food which is cooked with less heat and less processing, leaving all the essential nutrients your dog needs.

Recipes and ingredients are available on each product page, but if you have any other questions please do get in touch at info@wilsonspetfood.co.uk

Our Cold Pressed food comes in paper bags or cardboard boxes which are all fully recyclable and biodegradable.

Our Raw Frozen food comes in compostable and biodegradable trays with a recyclable cardboard sleeve.

Delivery

For most of the UK*, you will receive free delivery when spending over £30 or ordering a maximum of 2 sample boxes.

For orders under £30 there is a delivery charge of £5.50 (terms, conditions and rates may apply depending on delivery zones**) 

See our Delivery Terms for more information on restricted postcodes.

We aim to dispatch orders within 2-4 working days and you will receive an email confirming dispatch. UK bank holidays are not classed as a working day, so please allow an extra day or two for dispatch.

Samples may take up to 10 working days for dispatch

See our Delivery Terms for more information and for our bank holiday or national holiday terms.

We aim to dispatch orders within 2-4 working days and you will receive an email confirming dispatch. UK bank holidays are not classed as a working day, so please allow an extra day or two for dispatch.

Raw Frozen is only delivered on a Tuesday, Wednesday and Thursday in order to avoid orders spoiling over the weekend.

See our Delivery Terms for more information and for our bank holiday or national holiday terms.

We ship our products with DPD next day as per above guidelines. It is crucial that when ordering you nominate a safe place to leave the parcel as they will get destroyed if they go back to depot.

If you require your order delaying, please contact us rather than changing your delivery date with DPD, especially if you have ordered Raw Frozen, to prevent food from defrosting.

We use a recyclable paper insulation and dry ice to make sure your Raw Frozen arrives in top condition

When placing your order, please check that your address, contact details and safe place information is up to date with our courier DPD. We may not ship the parcel without this information. 

If you require your order delaying please contact us rather than changing your delivery date with DPD, especially if you have ordered Raw Frozen, to prevent food from defrosting.

If you log onto your account on our website you will be able to track your parcel. You will also get regular updates from our courier DPD who will give you a link to track your parcel.

Please ensure you give 2-4 working days for your order to be dispatched, and up to 10 working days for samples to be dispatched.

Unfortunately we currently do not deliver outside of the UK.

If you have accepted the parcel before realising it was damaged, or the parcel has been left in a safe place when you were unavailable for inspection, then please take a photograph of the damaged item and contact us within 24 hours in order that we can take the necessary action and resend or refund you accordingly.