Easy Steps for Updating your Subscription

WRITTEN BY

Wilsons Pet Food

Originally PostedDecember 12, 2023

Last UpdatedSeptember 16, 2026

Our dog food subscriptions are the best way of getting your dog food delivered with no fuss, exactly when you need it!

If you've got a subscription, or are looking at starting one, take a look at our easy steps for updating your order, adding one-off treats or making changes.

Editing your subscription

To make any edits to your subscription, all you'll need to do is log into our Subscription Portal.

To do this, you need to log into your Wilsons Pet Food account, and then click "manage subscriptions".

You can make edits at any point up until the day before your next subscription order is due to be generated.

Changing flavours

If your dog loves a bit of variety in their life, we know you'll be looking to swap flavours regularly.

You can update the flavour or product in your next order by clicking on the subscription you'd like to update in the Subscription Portal.

Once you've clicked through, you will find a button next to the product you wish to swap which says "Swap".

Product selection interface for dog food with 'Swap' and 'Skip' options.

Then you simply need to select the product you wish to swap it with by using our text box.

Postponing or bringing forward your order

Whether you've got too much food or not enough, or you need to work your order around a holiday, you can update your next order date easily.

In your Subscription Portal, you will find details of your next order date. Here you can choose to generate your order now, reschedule or to skip.

If you need your food now, click "Get Now" and your order will be generated immediately and sent out with our usual delivery times (perfect for when you need food quicker).

By clicking on the date "Next on Jul 23" or selecting the button "More" and then "Next order date", you can choose an exact date in the future for your order to be generated (perfect for working around holidays).

Choosing the "Skip" button means your subscription will skip the next order and be sent out on the next date on your schedule (perfect for when you have plenty of food).

Subscription service interface with frequency and date options on a white background

Adding one off additions

If you're looking to add on extra treats for your pup, or if you're looking to increase the amount of food you require in your next shipment, you can easily add extra items to your order.

Simply go down to the bottom of your Subscription Portal to find the "You may also like" section, if you see the item you require here you can add it, or you can click "Browse Products" to look through all the options

Or you can go to "Add Product" at the bottom of the products list in your next order to select another product, you can choose a one time extra, or to choose a new product to add to your regular subscription.

Changing your address

If you're moving house, or looking to get your order delivered to the office or a friend's house, you can update your address directly in the portal.

NOTE: This will also update your address going forward, so please remember to go back in to update afterwards if the edit is for a one-off delivery.
If you have multiple subscriptions, you will need to ensure this is changed on each of them

You'll find "Edit" under "Shipping Information", this link gives you the ability to then update the address for your subscription.

Skio shipping information page with 'Edit' option circled on a white background

Changing your address

If you're changing your billing information, it's super simple.

Find the "Billing" section under your subscription and click "edit" to update your information.

NOTE: If you have moved house and therefore updating your billing, make sure you also update your address too as it won't change from your billing information.

Skio blling information form with 'Edit' option circled on a white background

Cancelling your subscription

If you've decided to cancel your order, you can do this at any point until at least the day before your next order has been generated.

Simply find the the subscription on your portal and here, simply click on "More" button top right and select "Cancel"

NOTE: If you change your mind you can easily log in and restart at any time.

Please don't forget we are here to help! If you've had any issues with your subscription or with your food and are considering cancelling your subscription with us, please do get in touch with us at info@wilsonspetfood.co.uk.